Support
Last updated: Oct 19, 2026
Contact
- Email: inbox@askgenealogy.com. Use it for help, for privacy requests (access, correction, deletion) and for requests to remove a person from a tree.
- Bugs, ideas and security problems: use the same address. Do not include personal data, tokens or family tree content.
We read every message and answer as soon as we can. Privacy requests get an answer within 15 days.
Connect your assistant
Add the server address https://askgenealogy.com/mcp as a custom connector or MCP server in ChatGPT, Claude or Codex. Sign in with your email when the assistant asks. Each app asks for the same address and then opens the sign-in page.
Common questions
How do I upload a family tree?
Ask your assistant to create an upload link, or sign in at /login and open your account. Upload a GEDCOM file (.ged or .gedcom), or a .zip with one .ged file. The file limit is 50 MB. Your plan also limits the number of trees, the number of people and the stored data. See the pricing page. The getting-started skill in the plugin explains how to export a GEDCOM file from Ancestry, MyHeritage, Geni, RootsMagic, Gramps, Legacy, MacFamilyTree, Family Tree Maker and WikiTree.
Can I use FamilySearch?
Not yet. FamilySearch does not offer a GEDCOM download of its shared Family Tree. You can use a GEDCOM file from FamilySearch-certified software that you already have. A live FamilySearch connection is planned and depends on FamilySearch’s written permission.
My file failed to import.
Check that the file starts with 0 HEAD, is under 50 MB and stays within the limits of your plan. Export again with UTF-8 encoding. If it still fails, write to inbox@askgenealogy.com with the error text. Do not attach the file.
How do I delete my data?
Sign in and open your account. Delete a single tree, or choose Delete account and type your email address to confirm. Deleting the account removes your trees, files, projects and assistant connections. Read the privacy policy for the details.
How do I cancel my plan, or ask for a refund?
Sign in, open your account and open the billing portal. Cancel there. You keep the plan until the end of the period you paid for. For a refund, write to inbox@askgenealogy.com within 14 days of your first payment for the plan. The terms have the details.
What does Ask your tree send to an AI model?
Your question, the recent messages of the conversation and the data that the tools return from your trees go to Anthropic, only to answer you. The privacy policy says what Anthropic keeps. The chat does not train any model on your data.
How do I export my data?
In your account, export your workspace data as JSON and download each original GEDCOM file.
How do I disconnect ChatGPT or Claude?
Sign in, open your account and choose Disconnect next to the app under Connected apps. Access stops at once. You can also remove the connector in ChatGPT or Claude.
Someone shared an invite link with me.
Open the link and sign in with your email. If it says that the link is invalid, it has expired or reached its use limit. Ask the owner for a new one.
The answers look wrong.
AI answers and tree data are leads, not proof. Ask the assistant for the source behind each claim, and check it. Report a tool problem to inbox@askgenealogy.com.